Frequently Asked Questions
Have more questions? Please call our office at (805) 781-3009 or Toll Free at (877) 881-8899.
Where is the Festival?
Festival Mozaic events take place in various venues throughout San Luis Obispo County, California, ranging from private homes and orchards to churches and state-of-the-art concert halls. A list of venues and directions is available at www.festivalmozaic.com/venues-and-directions.
Can I buy a Festival pass?
Because of the variety of events offered, we do not offer a Festival pass. Tickets can be purchased for individual events or as part of a Festival 3-pack or 6-pack subscription package (through April 14).
When will I get my tickets?
All Festival tickets are e-tickets and will be emailed to you within minutes of completing your order online or over the phone. If you do not receive an email with your tickets, please check your SPAM folder and then call our office. If you do not have an email address, please let us know when you order your tickets over the phone. Tickets may be printed or displayed on a smartphone for admittance to the concert.
Can I reserve seats and pay for them at the venue?
Due to limited seating at our venues, we can only reserve seats for pre-paid orders. If you prefer to pay with cash or check, we would be happy to assist you in person at our San Luis Obispo office: 2050 Broad Street, Monday – Friday 9 a.m. – 4 p.m.
Do I need a ticket for free events?
That depends on the event. So we can have an idea of how many patrons to expect, free reservations are required for the Midday Mini-Concerts and can be made online or by calling our office at (805) 781-3009. Tickets are not required for master classes, lectures, open rehearsals, or the concert simulcast in Mission Plaza.
What if I lose my tickets?
You may reprint your tickets from your confirmation email at any time or call our office and we will be able to locate and resend your order.
What is your refund policy?
All ticket sales are final and there are no refunds or exchanges. If you cannot use a previously purchased ticket, you may elect to donate the tickets back to Festival Mozaic and receive a tax deduction for the value of your tickets. Donors of $1,500 or more are given ticket exchanging privileges.
Is seating reserved?
Some Festival Mozaic events have reserved seating while others are General Admission (non-reserved). All Orchestra, Chamber, and some Fringe Series concerts have reserved seating. Please refer to your ticket which will either list a specific row and seat number or specify “General Admission.”
NOTE: some patrons like to bring cushions to attend concerts in the MIssions - church pews don't come with a lot of padding.
Where do I park?
FREE parking is available in surface lots at all concert venues except for the Fremont Theatre. For this venue, we recommend the parking structure at 919 Palm Street, or metered street parking may be available. At private homes and outdoor venues, you will be directed to the parking area by volunteers.
Can you accommodate people with disabilities?
Yes – ADA accessible seats, restrooms, and parking are available at all concerts. Mobility-impaired patrons may be dropped off in front of any venue before parking. Please call our office to inquire about ADA accessible seating.
What happens if I arrive late to a concert?
All concerts begin at the published start time. Late seating will be at the discretion of the House Manager and is usually in between pieces. At most venues, the music will be audible in the lobby.
Can I take photos or video at a concert?
At most concerts, photography and any kind of recording is prohibited.
What discounts do you offer?
Students with a valid student ID can receive $10 rush tickets 30 minutes prior to any Orchestra, Chamber, Fringe or Notable Encounter Insight event that is not sold out. Discounted group sales of 15 or more persons are also available. Please call our office with any questions.
How long are the concerts?
Most Festival concerts are between 2 and 2 ½ hours in length. Midday Mini-Concerts and Notable Encounter Insights are closer to 1 hour in length.
What do I wear?
San Luis Obispo County has a laid-back style, but people also like to get dressed up for the Festival. You will see patrons in suits and dresses and folks in jeans and T-shirts. Dinner events tend to be more formal. For outdoor concerts, please prepare for varied weather and temperatures – wear layers.
Where do I stay?
Visit our website to see a list of recommended hotels: www.festivalmozaic.com/hotels.
FOR OUTDOOR CONCERTS
Can I bring a picnic?
Yes, you are free to bring your own food and drink to any outdoor Festival Mozaic concerts. Snacks and drinks, both alcoholic and non-alcoholic, will be available for purchase.
Can I bring my own chair?
For concerts at Serra Chapel (formerly Chapel Hill) bench seating is provided with your outdoor ticket, but you may bring your own chair if you wish. Chairs must have rubber bottoms or a blanket underneath them to prevent scratches to the antique tile. Patrons with taller chairs will be asked to sit closer to the side or rear as to not block the view of patrons with shorter chairs. For concerts at See Canyon Fruit Ranch and the Dana Adobe, chairs are not provided with your general admission ticket, so you may wish to bring your own folding chair or blanket.
What should I wear?
Outdoor concerts are casual, but please be prepared for varied temperatures, especially after sunset.
What time do the gates open?
The gate opening time will be listed in each event’s description and is typically 1 – 1 ½ hour before the published concert time.
Where do I park?
FREE parking is provided at all outdoor venues. Volunteers will direct you to parking area when you arrive at the venue. ADA parking will be available for those vehicles with a valid placard. At Serra Chapel, a shuttle is available for rides from the parking area to the Chapel before and after the concert.
Can I bring my dog?
Only service animals are allowed at Festival concerts.